Returns & Exchanges
At Shackletons Home & Garden, we want you to be delighted with your purchase, which is why we offer a straightforward 28-day return policy for most items. If you change your mind, simply return your unused products in their original packaging for a full refund or exchange.
Initiate Your Return
Contact our customer service team via email or phone within 14 days of receiving your order to notify us of your intent to return an item.
Secure Packaging
Ensure the item is in its original, unassembled condition and securely repacked in the original manufacturer packaging to prevent damage during transit.
Arrange Transport
For smaller items, please use a tracked courier service; for large furniture or garden sets, our team can help arrange a specialist two-man collection for a nominal fee.
Inspection and Refund
Once our warehouse team inspects the returned goods to confirm they meet our quality standards, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing